$3 Million RI Infrastructure Bank Loan Allows Providence Water to Offer 0%, 10-Year Loans for Customers to Replace Private Side Lead Service Lines

(PROVIDENCE, R.I. – May 29, 2020) A $3 million loan from the Rhode Island Infrastructure Bank (RIIB) will allow Providence Water to continue and significantly improve on a pilot zero percent interest loan program for customers to replace private side lead service lines in their homes.

Providence Water Headquarters Now Open

Customer Service Center Is Open Four Days Per Week


On Monday, June 22nd, Providence Water reopened its headquarters at 125 Dupont Drive in Providence with enhanced screening, social distancing, and cleaning protocols in place to protect the health and safety of employees and the public.  

COVID-19 Precautionary Measures for Customer and Employee Safety

Our first priority is the safety of Providence Water employees and the customers we serve. We have implemented additional steps to protect customers and employees during the COVID-19 pandemic while continuing to ensure the safe, reliable delivery of clean drinking water.

Our employees are delivering essential customer services. If it is determined that the work can be postponed and scheduled for a later date (to limit customer interaction), then the customer will be advised of such action. However;

Providence Water Advises Businesses and Residential Properties to Flush Internal Plumbing Systems Prior to Reopening


Protect Yourself from Scammers

Unfortunately, scams are on the rise, so we are offering the following tips to help educate you on how to stay safe online and at home while conducting business with Providence Water.