Contact Us

Customer Service
To speak with a representative regarding a water bill inquiry, a title request for an upcoming closing, making a payment, scheduling a meter appointment or to request a water shut off for non-use or demo, please call or email-
(401) 521-5070
billing@provwater.com

To pay by phone
(866) 889-2683

Emergency line (24 hours a day, 7 days a week)
(401) 521-6300 Opt. 1

Water Main Improvements Hotline
General construction questions in your area-
(401) 521-6303 (M-F 8:30am-4:00pm)
(401) 952-6535 (Emergency- After Hours for Bypass)
wmr@provwater.com

Water Quality Hotline
Discolored water and water pressure issues-
(401) 521-6303

Lead Service Line Replacement Hotline
Questions about lead service line replacement- 
(401) 575-0776

Media Inquiries
For media inquiries please contact Christopher Hunter at chunter@advocacysolutionsllc.com. 

Offices

Central Operations Facility
125 Dupont Drive
Providence, RI 02907
Directions to Main Building 
Administration, Customer Service, Purchasing, Finance, and Engineering
*Pay your bill in person by check or money order during regular business hours listed below.
(No cash accepted)

Purification Plant

Philip J. Holton Water Purification Works
61 N. Road (Route 116)
Hope RI, 02831
Directions to Purification Plant

Hours

Holiday Hours