COVID-19 (Coronavirus) Information

What is Providence Water doing to ensure customers are protected from COVID-19?

We are carefully monitoring the state and national advisories regarding COVID-19. We are also taking precautionary steps to protect the health of our employees and customers.


NEW:  Providence Water Offices to Remain Closed Through April 17 Amid COVID-19
COVID-19 (Coronavirus) Update - March 20, 2020


At this time, out of an abundance of caution amid the coronavirus (COVID-19) pandemic, Providence Water has decided to close its headquarters at 125 Dupont Drive in Providence.  The office will be closed Monday, March 16th through Friday, April 17th.  We will periodically reevaluate to determine a reopening date.


During this time, Providence Water will not be turning water off due to non-payment.


Remember, the following options are always available for most water account needs:

📞  (866) 889-2683 for our free automated payment service
🌐 Visit

Is my drinking water safe?

Yes, your water is safe. Providence Water provides drinking water from the Scituate Reservoir. According the World Health Organization (WHO) and the American Water Works Association (AWWA), current treatment methods used by Providence Water at the Scituate Purification Plant are sufficient to disinfect water for contaminants, including COVID-19.

Should I be concerned about COVID-19 in my drinking water?

According to the CDC, the virus is thought to spread mainly from person-to-person in the following ways:

  • Between people who are in close contact with one another (within about 6 feet).
  • Through respiratory droplets produced when an infected person coughs or sneezes. These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs. 

It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it, and then touching their own mouth, nose, or possibly their eyes. However, according to the CDC, “this is not thought to be the main way the virus spreads.”

Are you aware of any employees who have been exposed to COVID-19? 

We are not aware of any suspected or confirmed cases of COVID-19 amongst our employees. If this were to change, we would work with state and local public health officials to address the issue and protect the health of employees and customers.

What if I or someone in my household has COVID-19 or cold or flu-like symptoms and I have a scheduled field service appointment?

Providence Water has temporarily suspended all in-home appointments until further notice. We are committed to the health and well being of our employees and customers. Keeping our employees away from situations where the virus may be present will help to prevent the spread of COVID-19. 

What options do you offer if I am unable to come to your office in person to discuss my account? 

Our goal is to protect our employees and other customers who may enter our workspace.

If you or someone you are associated with has recently traveled to one of the critical areas identified by the CDC as high risk for COVID-19—or has otherwise been diagnosed with or suspected of having COVID-19—we ask that you give us a call at (401) 521-5070 for any help with your account or water service. 


The following options are always available for most water account needs: 

📞  (866) 889-2683 for our free automated payment service

🌐 Visit

Where can I find more information on COVID-19? 

More information is available from the Centers for Disease Control and the Rhode Island Department of Health.