Providence Water, although a department of the City of Providence, is regulated by state and federal agencies in addition to city policies and procedures. The quality of our treated drinking water is regulated by the US Environmental Protection Agency and the Rhode Island Department of Health. Our revenue and rate structure is regulated by the Rhode Island Public Utilities Commission.

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Lead Service Hotline

Customers can contact our Lead Service Hotline during our normal business hours of 8:30am - 4:30pm, Monday-Friday with any questions they may have in regards to lead, upcoming construction, flushing, or lead service line replacements.

Lead Service Hotline:  (401) 521-6303

*Summer hours for the months of July and August are 8:30am - 4:00pm, Monday-Friday.