Providence Water, although a department of the City of Providence, is regulated by state and federal agencies in addition to city policies and procedures. The quality of our treated drinking water is regulated by the US Environmental Protection Agency and the Rhode Island Department of Health. Our revenue and rate structure is regulated by the Rhode Island Public Utilities Commission.

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News

(Providence, RI – December 11, 2017) – Providence Water is reminding customers to be cautious and ask for proper identification when anyone presents themselves as a Providence Water contractor or employee, especially when seeking access to a residence.    

Be advised that:

Providence, RI:  Providence Water has formally opened its Central Operating Facility (COF) at 125 Dupont Drive in Providence. Hours of operation are Monday through Friday from 8:30 a.m. to 4:30 p.m.  The water emergency line is available 24 hours a day, 7 days a week by calling 401-­‐521-­‐6300 and choosing option 1.  

(PROVIDENCE, RI – August 24, 2017) Providence Water is launching a new pilot program that is offering 3-­year 0% interest loans for homeowners to replace private lead service lines. The 0% interest pilot program, approved by the Public Utilities Commission (PUC) is a proactive initiative as part of Providence Water’s multi-­‐pronged proactive approach to minimize customers’ exposure to lead.  If a homeowner replaces the private side of the service line Providence Water will automatically replace the public side at no cost. 

Providence Water business offices will be moving to a new location conveniently situated in the heart of our retail distribution system.

We will be closing our business offices located at 552 Academy Avenue in Providence and 430 Scituate Avenue in Cranston and will be open for business at our new location beginning Tuesday, October 10, 2017.

Here are the Top Ten reasons why you shouldn’t open a hydrant to stay cool during high heat:

10. Opening hydrants to cool off wastes huge amounts of treated drinking water.  Hydrants are designed to help firefighters put out life threatening fires and as a result, more than 1,800 gallons of water can spew from an opened hydrant every minute it is open.  Water is a precious and limited resource and should be used wisely.

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