Providence Water, although a department of the City of Providence, is regulated by state and federal agencies in addition to city policies and procedures. The quality of our treated drinking water is regulated by the US Environmental Protection Agency and the Rhode Island Department of Health. Our revenue and rate structure is regulated by the Rhode Island Public Utilities Commission.

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Frigid temperatures outside can trigger more water main breaks than normal, due primarily to the expansion and contraction of moisture in the soil surrounding the water mains that bring you your water. This shifting of soil can cause water pipes in the ground to often crack, leak or burst, as well as the inconvenience of water service interruption to some customers.

If you spot a leak in your street, call Providence Water to report the problem at (401) 521-6300.

(Providence, RI – December 11, 2017) – Providence Water is reminding customers to be cautious and ask for proper identification when anyone presents themselves as a Providence Water contractor or employee, especially when seeking access to a residence.    

Be advised that:

Providence, RI:  Providence Water has formally opened its Central Operating Facility (COF) at 125 Dupont Drive in Providence. Hours of operation are Monday through Friday from 8:30 a.m. to 4:30 p.m.  The water emergency line is available 24 hours a day, 7 days a week by calling 401-­‐521-­‐6300 and choosing option 1.  

(PROVIDENCE, RI – August 24, 2017) Providence Water is launching a new pilot program that is offering 3-­year 0% interest loans for homeowners to replace private lead service lines. The 0% interest pilot program, approved by the Public Utilities Commission (PUC) is a proactive initiative as part of Providence Water’s multi-­‐pronged proactive approach to minimize customers’ exposure to lead.  Providence Water will ensure that the public side of the lead service line is automatically replaced at no cost whenever a homeowner replaces his/her private side of the lead service line.

Providence Water business offices will be moving to a new location conveniently situated in the heart of our retail distribution system.

We will be closing our business offices located at 552 Academy Avenue in Providence and 430 Scituate Avenue in Cranston and will be open for business at our new location beginning Tuesday, October 10, 2017.