Providence Water, although a department of the City of Providence, is regulated by state and federal agencies in addition to city policies and procedures. The quality of our treated drinking water is regulated by the US Environmental Protection Agency and the Rhode Island Department of Health. Our revenue and rate structure is regulated by the Rhode Island Public Utilities Commission.

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Customer Service (401-521-5070)

The Customer Service Department develops and maintains a reliable metering and billing system which accurately measures our customer's consumption and tracks receipt of payments for all billable services of the utility while providing quality customer service.


The Meter Department obtains accurate meter reading to ensure consumption is being measured consistently within AWWA standards and provides customers with conservation tips while providing quality customer service in a safe and responsible manner.


The Billing Department provides accurate and understandable water bills in a timely manner consistent with approved billing frequencies, increases customer satisfaction and confirms that all services are billed.


The Collection Department collects money due to the water supply agency to minimize accounts receivables while offering customers who need extended payment options alternatives consistent with policies which balance the water agencies need and the customer's ability to pay.

New Service Application

The customer service section of the Engineering Department handles all customer applications for a new service. An application is required for potential new customers who may be building a home, for a contractor that is replacing an existing water service, installing a fire service or for a plumber needing to install a backflow device. This application will identify all of the information necessary for us to process the application as well as provide the applicant with a copy of our rules and regulations associated with these processes. After an application for the property is filled out the department will determine if any additional information is needed from the customer prior to processing the application. The department will then coordinate with the customer to complete the work.