Providence Water, although a department of the City of Providence, is regulated by state and federal agencies in addition to city policies and procedures. The quality of our treated drinking water is regulated by the US Environmental Protection Agency and the Rhode Island Department of Health. Our revenue and rate structure is regulated by the Rhode Island Public Utilities Commission.

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Providence Water Issues An Advisory To Customers To Beware Of Con Artists Posing As Providence Water Employees

(Providence, RI – December 11, 2017) – Providence Water is reminding customers to be cautious and ask for proper identification when anyone presents themselves as a Providence Water contractor or employee, especially when seeking access to a residence.    

Be advised that:

  • Providence Water makes appointments to visit a home or business to take meter readings or make meter repairs, or for new service installations.  Unless special arrangements have been made with a customer, all appointments take place between 8:00am and 4:00pm.
  • Providence Water employees and contractors must have an official Providence Water ID badge on their person when requesting entry to your property.
  • All Providence Water field employees drive officially-marked vehicles when making customer calls.
  • Residents must be home for a Providence Water representative to gain access to a home or business.
  • Providence Water employees and contractors would never ask customers to leave their doors unlocked for any reason.

If there is any doubt as to the authenticity of a person representing him/herself as a Providence Water employee, customers should call (401) 521-6300 to verify if your visitor is there on official Providence Water business.

About Providence Water:

Providence Water is Rhode Island’s largest water utility, and is owned and operated by the City of Providence.   Providence Water provides drinking water to 600,000 Rhode Islanders in more than a dozen communities through wholesale distribution.  The utility has more than 70,000 direct retail customers in Providence, North Providence, Cranston, Johnston and East Smithfield.